GTL Cloud Redirection Service

With rapidly evolving covid 19 announcements, staff may be required to work from home and businesses will need to operate differently.

The Cloud PBX team at GTL & our wholesale partners have carefully prepared a simple, cost effective & robust telecommunications solution to assist small businesses prepare & make this step.

100% Cloud Based – No Contracts From $80.00 p/mth


Telephone Number Diversion

One of the most difficult things to continue is a functioning phone service. It’s not a long term solution to simply divert to a mobile phone. Calls will be lost & so will business.

Internal communication for staff is also an important contact and keeps the team working together. Just being able to ‘transfer to’, or ‘conference in’ a colleague helps minimise the separation.

That is what GTLs Cloud Temporary Redirection Service is designed for.

A cloud hosted, open term, redirection service to assist small business.

Activate / Deactivate as & when required

No contracts. Open Term

No need to change current providers

No porting of telephone No.s

Pay per user

No Internal IT requirements

No on-site work required

Remote admin & Helpdesk

Quick 72hr setup – No fees

PC Softphone, IP Phone, Mobile, Landline

New IP Phones available for lease

BYO Device / Softphone

Auto Attendant, Voicemail

Transfer Call / Conference Call

Present your Companies Caller ID

Great calling rates Check here

Call flows & Stepping groups

IP Phone & PC Softphone users only

How does it work?

Answer Service

With your numbers redirected – calls will be answered in whichever method you choose, the most popular being a temporary auto attendant directing callers to the correct staff.

Staff can work using IP Telephones, VoIP softphones on PCs or tablets, use their own mobile phones, or their current deskphone (if remaining in the company premises). Even staff home landlines can be used!

With our quotation you’ll also receive our questionnaire form that will guide you through the possible set up scenarios so you can choose which suits your company best.

Once set up – you’ll receive the your companys specific ‘Redirection Service Number’

To activate the service – Divert your telephone numbers to your ‘GTL Redirection Number’.

Instructions are below for how to activate diversions. If you are unable to set diversion on your line – contact your current telco provider & arrange for your telephone numbers, 0800 numbers etc to be temporarily diverted to your ‘GTL Redirection number’.

To deactivate the service – Remove the divert on your telephone numbers.

To cancel the redirection service – Call or email GTL

Hit the ‘Inquire Now’ button below or contact GTL Managed Services on 09 415 6711.

We will check your requirements and send a quote along with a questionnaire form to detail & confirm your requirements. This form will also ask the information we require – mobile numbers, delivery addresses etc.

When the quote is accepted (1st months payment received) we can have your temporary cloud PBX set up within 72hrs. Any IP Phones included – we’ll send out with our user & ‘how to’ guides.

Apply for Redirection Service Now

We’ll send out a quotation and our setup questionnaire form.

How much will it cost for my requirements?

Accurately calculate an estimate of redirection & Cloud services - Click Here to Open
Click here to open a copy of our latest calling rates.
  • NZ Local @$0.03
  • NZ National @$0.05
  • NZ Mobile @ $0.12
  • IP Phone/Softphone/Mobile/Home user notes:

  • IP Phones are a physical device and are recommended for any staff member dealing with call traffic or requiring features such as conference, transfer, twinned ringing etc.
  • Calling from IP Phones & PC Softphones is charged to your redirection service at GTL standard rates – some of the best calling rates available – please check our calling rates here.
  • Calls transferred from auto attendants to IP Phone & Softphone users will not incur costs unless they are ‘twinned’ with a mobile phone call.
  • IP Phones require local power connection - GTL will include a 'plug in' power supply with each unit supplied.
  • Landlines & Mobiles are external devices – calling rates will depend on the carrier providing the SIM/Line & the cost will be to the SIM/Line owner.
  • Calls transferred from the auto attendant to these users will incur the costs of the transferred leg of the call
  • Mobile Application available upon request
  • Call Divert – ‘How To’ guides

    Call Forwarding NB. Forwarding applies only to DDI & calls transferred to your ext.
  • Call Forward Immediate to External Numbers – Mobiles etc
  • Press the FWD All button - this will light
  • If you don’t have this button or to change the assigned number – dial 601
  • Dial ‘1’ for an outside line
  • Enter the telephone you wish calls to divert to eg. 021123456 Press the ‘Hash’ key # – you will hear confirmation tone – “Beep...”
  • NB: Once you have set the external number you can activate ‘Forward External’ by dialing ‘601#’ or pressing the ‘FWD ALL’ button
  • To Cancel Call Forward to External
  • Press the FWD B/NA button this will light
  • If you don’t have this button – dial ‘604’ – you will hear confirmation tone
  • Call Forwarding NB. Forwarding applies only to DDI & calls transferred to your ext.
  • Call Forward Immediate
  • Press the FWD All button
  • Press 1 (to Set)
  • Enter the destination calls should divert to- Ext No. XXX/External No. 1XXXXXXX/ Vmail 400
  • Hang up - The FWD All key will light
  • If you don’t have this button assigned
  • Dial *49
  • Press 1 (to Set)
  • Enter the destination calls should divert to - Ext No. XXX/External No. 1XXXXXXX/ Vmail 400
  • Hang up
  • To Cancel Call Forward Immediate
  • Press the FWD All button
  • Press 0 (to Cancel)
  • Hang up - The FWD All key should extinguish
  • If you don’t have this button
  • Dial *49
  • Press 0 (to Cancel)
  • Hang up
  • Call Forwarding NB. Forwarding applies only to DDI & calls transferred to your ext.
  • Forward Unconditional (immediate divert)
  • You can set or change your forward unconditional (immediate divert) settings through the Features Menu
  • Press the Features soft key
  • Use the up and down arrow keys to scroll the menu to Forward
  • Press the Select soft key
  • Use the up and down arrow keys to highlight Fwd Uncon
  • Press the Select soft key
  • To switch on forward unconditional, press the On soft key
  • Use the left and right arrow keys to select which call types should be forwarded.
  • Select option:
  • All Calls – All calls will divert
  • To change the destination number, press the Down arrow key to highlight Destination
  • Press the Edit soft key
  • Enter divert destination telephone number
  • Press the Select soft key when number entered is correct
  • Press the Save soft Key to save changes or Press the Edit soft key to return to step 10
  • Press the Back soft key
  • Press the Exit soft key
  • NB. The Status soft key will show if ext is Call Forward Unconditional is set You can clear or change your forward unconditional (immediate divert) settings through the Status menu.
  • Press the Status soft key if shown
  • To cancel Call Forward, press the Off soft key
  • To change the forwarding settings, press the Details soft key
  • Call Forwarding NB. Forwarding applies only to DDI & calls transferred to your ext.
  • Call Forward using feature codes
  • Lift handset - Dial *49 & set the diversion type - see below
  • 1 = Unconditional – immediate divert
  • 2 = Busy (call will divert only when the phone is busy)
  • 3 = No Answer (Call will divert after 6 rings by default).
  • 4 = Busy/No answer
  • Enter you outside line code (normally 1 or 9)
  • Enter the destination calls should divert to - Ext No. XXX/External No. XXXXXXX
  • Hang up
  • To Cancel Call Forward Busy or No Answer Dial #49
  • Call Forward using IPECS deskphone
  • Press the [FWD] key
  • Set the diversion type - see below
  • 1 = Unconditional – immediate divert
  • 2 = Busy (call will divert only when the phone is busy)
  • 3 = No Answer (Call will divert after 6 rings by default).
  • 4 = Busy/No answer
  • Enter you outside line code (normally 1 or 9)
  • Enter the destination calls should divert to - Ext No. XXX/External No. XXXXXXX
  • Press [SAVE]
  • To Cancel Call Forward Busy or No Answer
  • Press the flashing [FWD] button.
  • Call Forward is inactive when the [FWD] button LED is off
  • Telco Call Divert Instructions

    Apply for Redirection Service Now

    We’ll send out a quotation and our setup questionnaire form.