GTL FAQs
Frequent Questions:
Your guide to GTL Managed Services IP Telephony, IP PBX & Managed Networks. VoIP Plan calculators.
Can’t find an answer – Send us a question! Contact GTL
How do I access GTL Managed Services on site services
Register now with GTL Networks Service Team.
Log service requests via phone 09 415 6711
Log service requests online
What locations is GTL ‘on site service‘ available
Online calculators – accurately estimate monthly & ‘one off’ costs
How does GTL Cloud stack up costs wise
Open our comparisons page to see some basic examples of how GTL Cloud stacks up!
Samsung PBX customer migration discounts
If you have an existing Samsung PBX, take advantage of 15% discount on VoIP Telephones or NEC IP PBX.
Find out more & arrange quotation
What is the process to migrate telephone services to VoIP
A: When moving from a traditional telephone service to VoIP, the steps are:
Step 1. Confirm fibre broadband is available in your locations. Check NZ broadband map
Step 2. Liaise with GTL to ensure you have the right choice of plan & equipment. We'll send you a quote to confirm. When agreed, we'll kick off an order:
Nb: If no fibre connections present a 'new connection' process will kicked off with Chorus or your local network provider. GTL will assist & liaise on your behalf, however access to your premises will be required for both inspection & installation.
NB. If changing to GTL Internet. When purchasing a internet router from GTL - we'll setup your account and phone registrations & send you a pre-configured router. If using your existing router - we'll send you instructions on how to change to GTL Internet access.
Step 3.
Confirm which telephone numbers are to move to VoIP & notify current provider
Step 4. Install VoIP telephones and equipment on site or DYI installation
Step 5. Test network connection, equipment, phones with GTL NOC
Step 6. Train users & ensure all is ready to go!
Step 7. Port telephone numbers to VoIP service & decommission PBX equipment.
NB. If GTL decommission your existing PBX. We''ll dispose of it with E-Waste NZ
A: When moving from a traditional public Internet & telephone services to Managed Networks and Hosted VoIP, the steps are:
Step 1. Confirm fibre broadband is available in your locations. Check NZ broadband map
Step 2. Liaise with GTL to ensure you have the right choice of network/WAN connections, Hosted VoIP plans & branch equipment. We'll send you a quote to confirm. When agreed, we'll kick off an order:
Nb: If no fibre connections present a 'new connection' process will need to be kicked off with Chorus or your local network provider. GTL will assist & liaise on your behalf, however access to your premises will be required by the installing technicians for both inspection & installation.
Step 3. We will confirm your Cloud PBX setup - call flows, hunt groups, twinning calls, confirm which telephone numbers are to move to VoIP & notify current provider. We'll also liaise with your IT company/person to ensure we have the correct router & firewall settings to suit your particular requirements.
Step 4. GTL will arrange & call to each of your premises requiring network connection and connect the managed router. During this visit we will test internet access & WAN access, then advise your IT people connection is available for testing & connection to your LAN. During this visit we will also test VoIP access.
If you have opted for DYI install by your IT people or your staff, during this visit would be a good time to have the GTL tech explain the process of connection etc.
Step 5. If GTL on-site installation has been arranged we will arrange & install VoIP telephones and equipment on site. If DYI installation is opted for, GTL will be available to assist with this step
Step 6. Train users & ensure all is ready to go!
Step 7. Port telephone numbers to VoIP service & decommission PBX equipment.
NB. If GTL decommission your existing PBX. We''ll dispose of it with E-Waste NZ
The VoIP Report – How does it all fit together?
The VoIP Report – Intro to VoIP
VoIP Telephony & Internet
For an indication of installation charges - Click to open Chorus Pricing.
Note: Standard installation charges are free with Managed Network plans
A: Contact GTL Networks. We’ll confirm you have the correct options & put the service order in place
Manged networks provide a direct network path with QOS, an IP mechanism to proritise VoIP traffic. Improving speech quality and providing network monitoring. Manged networks also provide inter-branch networking when multiple sites are required within a single private network. Check our Managed Networks page
See our great range of VoIP telephones & accessories.
Open our comparisons page to see some basic examples of how GTL Cloud stacks up!
Great call rates applied to VoIP Telephony plans 'Residential Plus', 'SOHO', 'Small Business', & 'SME Basic plans - Click here to open call rates
Yes. If your phones are STD SIP compliant then most likely than can connect. Common SIP IP phones in NZ are:
Yealink
Snom
Gigaset
Cisco - various models only
Polycom
No. If your phones are ex PBX phones they most likely will not connect. Common PBX IP phone brands in NZ are:
Alcatel
Avaya - limited models are SIP compliant
Nortel
NEC
Samsung - limited models & firmware are SIP compliant
Great call rates applied to Managed Internet connections 'Hosted Cloud PBX' & 'SIP Trunks' plans - Click to open call rates
That's not an easy question. There are so many possible makes & models of broadband routers that we can't possibly cover them all. However there are dos & don'ts regarding routers for VoIP connections.
Do's:
Disable 'SIP ALG' or 'SIP IP Helper' on your router
Ensure your router is capable of 'Port Forwarding' (normally not required)
'AC' Wifi is preferred for Wifi phones but 'n' is also suitable
Don'ts:
Generally routers that have built-in ATA (analog telephone adapter) ports can be problematic
Generally 'free' routers from internet carriers are not up to the job of VoIP. However it pays to check.
Entry level Router/Modem makes that are recommended for basic VoIP use are:
(in our opinion) (NB. does not apply to every model)
Asus
DrayTek
Linksys
MikroTik
Netgear
Check our router products
A: When you register for GTL Cloud VoIP service you'll be given a user group & realm to connect via along with a user name & password.
You'll need to be able to access the IP phones configuration settings.
Proxy Address - this will be the realm address advised by GTL
User Name - Assigned by GTL
Password - Assigned by GTL
All other settings are STD SIP compliant
A: When you register for GTL Cloud VoIP service you'll be given a user group & realm to connect via along with a user name & password.
You'll need to be able to access the Softphones configuration settings.
Proxy Address - this will be the realm address advised by GTL
User Name - Assigned by GTL
Password - Assigned by GTL
All other settings are STD SIP compliant
The VoIP Report – How VoIP benefits business
The VoIP Report – Scale your business with VoIP
VoIP Telephones & Accessories
A: Contact GTL Managed Services. We’ll confirm you have the correct options & supply a quotation/invoice & arrange delivery/installation
Calculate monthly & one off charges for Managed Network, VoIP Plans, Hosted Cloud PBX, SIP Telephones, & SIP Trunk Plans.
Open our online GTL VoIP & Internet Access calculator - Click here
Open our online Hosted Cloud PBX via Managed Network calculator - Click here
Open our online SIP Trunk via Managed Network calculator - Click here
Open our online Manged Network / WAN / VoIP Plan calculator - Click here
A: Yes. We have dealers &/or installers in Auckland, Waikato, Bay of Plenty, Wellington, Nelson, Christchurch, & Dunedin. See our Service page
A: SIP account is a single registration to a SIP telephone service.
There may be multiple registrations required from a single IP Phone. Eg.
1 Account connects as your corporate PBX ext
1 connects as your SOHO office telephone No.
1 connects as your Home No
Total 3 SIP accounts used
A: ‘Electronic Hook Switch’.
With EHS the headset device controls the state of the telephone. So you can answer or release calls by pressing the relevant button on the EHS headset
Eliminates the requirements for add-on 'Lifters' etc
Purchase IP telephones from GTL for use on GTL Cloud VoIP telephony or Hosted cloud PBX plans & we will pre-configure your account to register & setup your phones automatically.
Simply connect the phone to your internet router and in a few minutes you'll be ready to go.
NB. Wifi phones will require access password upon first connection
A: ‘Power over Ethernet’.
IP phones require power to operate. Using POE switches and POE compliant devices eliminates the requirement for local power packs at the device location by supplying power via the network connection.
The VoIP Report – Cloud or On-Premise VoIP
The VoIP Report – Hosted vs On-Premise PBX
NEC PBX
A: Contact GTL Manged Services. We'll need to confirm your requirements & prepare a pre-sales quotation for you
A: If you have an Samsung PBX and need to move to VoIP lines etc.
GTL Networks will provide 15% discount on all NEC SL2100 Hardware
That's new PBX & new phones at discounted prices!
Contact GTL for details
A: Yes. The NEC PBX range is Hybrid IP & TDM system - meaning telephones can be connected using existing 'digital' telephone cabling.
A: Yes. GTL Managed Services have our own installers in the Akld area or can engage a GTL M S reseller in Waikato, Bay of Plenty, Wellington, Nelson, Christchurch, & Dunedin areas.
A: Yes. The NEC PBX range is tested & approved on most NZ Telco carriers for VoIP, digital & analogue services
A: ‘Electronic Hook Switch’. With EHS the headset device controls the state of the telephone.
So you can answer or release calls by pressing the relevant button on the EHS headset Eliminates the requirements for add-on 'Lifters' etc
A: ‘Power over Ethernet’.
IP phones require power to operate. Using POE switches and POE compliant devices eliminates the requirement for local power packs at the device location by supplying power via the network connection.
NEC SL2100 – 6 Business Benefits
NEC SL2100 – InHotel
VoIP Devices – IP Intercoms, Paging etc
A: Contact GTL Managed Services.
We’ll confirm you have the correct options & supply a quotation/invoice & arrange delivery/installation
A: Yes. We have dealers &/or installers in Auckland, Waikato, Bay of Plenty, Wellington, Nelson, Christchurch, & Dunedin
A: ‘Power over Ethernet’.
IP devices require power to operate. Using POE switches and POE compliant devices eliminates the requirement for local power outlets at the device location.
A: Yes. All the VoIP devices on this page are STD SIP compliant
A: Network Time Protocol. Using NTP to sync time & date, the Algo 8190 clock is always accurate.
A: Pre-recorded .wav format files can be uploaded to the Algo 8190 and used for schedule / emergency announcements.
NB. Max storage available for .wav files is 1GB
Algo – VoIP Paging
The VoIP report – Pitfalls of VoIP deployment
Computer Telephony Integration
A: Contact GTL Managed Services. We’ll confirm you have the correct options & supply a quotation
A: Supported Browsers
Internet Explorer (PC) V11* (Tele No. Detection 1.1.0)
Microsoft Edge V44.X+ (Tele No. Detection 1.2.2)
Google Chrome (PC,Mac) V63.0+ (Tele No. Detection 1.1.7)
Mozilla FireFox (PC) V57.x+ (Tele No. Detection 1.2.2)
Opera (PC.Mac) V47+ (Tele No. Detection 1.1.7)
Safari (Mac) V11.0+ (Tele No. Detection 1.2.2)
* Microsoft security patch MS14-080 stops web-page dialing working with IE11.
Skype for Business Supported Versions:
Skype for Business 2015 and 2016 client Enhancements Supported Versions
Directory integration:
Microsoft Active Directory 2000, 2003, 2003 (R2), 2008, 2008 (R2) and 2012
Calendar Integration: Microsoft Exchange 2010- 2013
Microsoft Components:
NET Framework
SQL Server Express 2008 R2 (required and shipped with software) up to 2.5 version.
NET 4.0 Framework (required and shipped with software) up to 2.5 version.
NET 4.5 Framework (required and shipped with software) from 2.6 version
A: Yes. We have a team of technicians ready to help.
When discussing with GTL - let us know you will require full installation
A: Yes a 30 day trial is available on application
Contact GTL M S to arrange
A: UCOperator PC Requirements:
OS: Win 10 / 8.1 / 8 / 7 Pro 32 & 64 bit
Processor: 1.8 GHz
SVGA display
System Memory: 2GB
1GB Free HDD space
Network adapter
NB. Max Operators per Server/Site - Up to 6 Operators
A: uc plus User PC Requirements:
OS: Win 10 / 8.1 / 8 / 7 Pro
Processor - 1.8 GHz
SVGA display
System Memory - 2GB Memory
1GB free hard drive space
Network adapter connected
Note: ultra-wide monitors not supported
uc plus MAC Requirement:
OS: macOS Version 10.14: Mojave / 10.13: High Sierra / 10.12: Sierra / OSX V 10.11:El
Intel processor
SVGA display
System Memory: 1GB
1GB free hard drive space
Network adapter
A: uc plus Server Requirements - Single site: up to 30lines/50extns/500calls p/hr:
OS: Win Server 2019/2016/2012/2012 R2 / 2008 R2 / Windows 10/8.1/8 (Desktop mode) / Win 7 Pro 32 & 64 bit.
Note: ucplus is not supported on a Windows server that is also configured as a Windows domain controller.
Processor: Dual Core
System Memory: 4GB
20GB Free HDD space
Network adapter (not wireless)
Virtual environments supported:
VMware,Hyper-V.
Open full specs sheet
A: In all cases PBX systems will require some minor configuration.
PBX licensing is also required in most cases - see 'Supported PBX'
We will assist your PBX vendor with requirements, configuration specs, & helpdesk support for installations
A: Yes it is the same tried & tested software suite as Samsung Xchange.
However this is a new updated version for the NEC
platform & more
The VoIP Report – Top 5 Security Threats
The VoIP report – Disaster Recovery
Plan Notes:
Got questions?
Call us on Auckland 09 415 6711 for Sales & Helpdesk support
To log a question via email Click Here
Contact Us
Telephone 09 415 6711
enquiries@gtlms.co.nz
We’ll confirm requirements & send a no obligation quote
