GTL Service

On site service to SLAs

GTL Networks experience & partnerships. Make us the perfect support partners.

Personalised service, across many brands & technologies.


Register your company with our service dept.

Already registered with GTL. Log a on-line service request


Our technical team & / or nation-wide dealer network can assist in just about all situations

  • Auckland
  • Waikato
  • Bay of Plenty
  • Wellington
  • Nelson
  • Christchurch
  • Dunedin

  • Spare parts held in our Auckland warehouse

  • NEC SV/SL
  • Samsung PBX & OfficeServ
  • Epigy IP PBX
  • And more

  • Service Level Agreements:

    Guaranteed resource & equipment when you need them

    GTL Service Level Agreement plans are designed to provide customers with piece of mind that in the event of a failure of internal ICT they are covered with a support plan. Our Plans ensure our customers are covered for hardware & software replacement, including any applied licenses & or labour costs for failed hardware. And of course – response times to ensure you are up and running asap. 

    SLA plans are available for equipment provided & installed by GTL Networks & are limited to Auckland. SLAs are available via GTL Networks resellers in other regions

    SLAs are an additional purchased cover, over & above the standard manufactures warranty.

    Benefits of SLA Contracts:

    • FREE Helpdesk Support*
    • Remote Maintenance setup where possible
    • No Site Visit Fee for Hardware Faults
    • No Labour Charges for Hardware Faults
    • Guaranteed Availability of Replacement Hardware
    • Prioritised Fault Response Times
    • Discounted Rates for on-site additions, moves and changes